Customer Service Representative (Web Hosting)

Location: Cebu, Philippines; permanent onsite graveyard shift

Company

Bluehost provides an all-in-one platform with hosting, domains, web tools, and human support for small businesses.

What you will do

• Handle inbound customer calls covering sales, retention, troubleshooting, and cancellations.
• Make outbound follow-up calls during scheduled hours and provide tailored recommendations.
• Configure and troubleshoot web, email, domain, and related product issues.
• Use proprietary database, web, and telephony tools, reporting faults to the helpdesk or supervisors.
• Meet productivity, quality, sales, revenue, average handle time, schedule adherence, and service request closure targets.
• Review call monitoring feedback with a supervisor to improve performance.

Requirements

• At least 1 year of customer service and technical support experience in a BPO setting.
• Experience analyzing and resolving technical concerns beyond basic or script-based troubleshooting.
• At least 1 year of sales experience, including cross-selling or upselling in a customer support or BPO environment.
• Willingness to work permanently onsite on a graveyard shift in Cebu, Philippines.
• Ability to handle customer information confidentially and use support tools effectively.

Nice to have

• Web hosting background.
• Basic knowledge of PuTTY commands.
• Familiarity with the Pega tool.

Culture & Benefits

• Work-life balance and a culture of diversity, inclusion, and belonging.
• Learning and development opportunities, mentoring, and opportunities to explore different areas of the business.
• HMO benefits with a 200k MBL and two free dependents upon regularization.
• Punctuality bonus and generous vacation policy.
• More than 20 affinity groups for networking and connection.