Junior Account Manager (Onboarding)

Location: On site in Mitikah, Mexico City, Mexico

Company

hirify.global provides data and software services for the vehicle lifecycle, supporting customers across more than 90 countries.

What you will do

• Manage a portfolio of newly sold customers through structured onboarding stages, including the 30/60/90-day journey.
• Drive early retention through proactive follow-up, customer guidance, issue resolution, and readiness for long-term success.
• Deliver or coordinate customer training and maintain a consistent onboarding cadence.
• Track onboarding completion criteria, case statuses, customer activity, and outcomes in CRM tools.
• Identify customer needs and support cross-sell, upsell, and qualified referral opportunities.
• Partner with internal stakeholders to remove onboarding barriers and improve customer experience.

Requirements

• Experience in a customer-facing role such as account management, customer success, onboarding, inside sales, or support.
• Strong communication, problem-solving, conflict-resolution, and multitasking skills.
• Ability to identify and execute appropriate cross-sell and upsell opportunities.
• Proficiency with Microsoft Office and CRM tools such as Salesforce.
• Fluency in English and Spanish is strongly preferred for the Mexico City onboarding environment.

Culture & Benefits

• Full-time, on-site work in Mitikah, Mexico City.
• Performance is measured through retention, qualified referrals, training activity, call activity, talk time, and case resolution speed.
• The role operates in a high-volume environment focused on innovation, accountability, customer value, and scalable onboarding practices.