Banking Services Line Manager I - Deposit & Payment Services

Location: Amherst, New York, United States of America

Salary: $62,200–$103,600 annual (USD)

Company

M&T Bank provides banking and financial services with a focus on operational control, regulatory compliance, and customer service.

What you will do

• Manage the daily activities of a banking services unit and approximately 10 full-time employees.
• Lead or represent the work group on department and bank-wide projects.
• Direct staff activities, provide guidance and training, and manage performance, staffing, promotions, salary recommendations, and terminations.
• Monitor compliance with organizational policies, departmental procedures, and external regulations.
• Compile month-end activity data and provide input to tactical planning and short-term initiatives.
• Improve unit processes, maintain service levels, address escalations, and strengthen internal controls.

Requirements

• At least six years of combined higher education and relevant work experience.
• At least one year of work leadership or supervisory experience.
• Excellent customer service skills and experience using tact and diplomacy.
• Strong knowledge of spreadsheet, word processing, and presentation software.
• Ability to manage operational risk, follow regulatory standards, and implement internal controls.

Nice to have

• Bachelor's degree.
• Call center or financial services operations experience.
• Excellent verbal and written communication skills.
• Strong knowledge of departmental systems, documents, and procedures.

Culture & Benefits

• Full-time employment with market-informed compensation.
• Work focused on belonging and reflecting the M&T Bank brand.
• Responsibilities include maintaining internal control standards and addressing audit and regulatory findings.