Senior Site Reliability Engineer

Location: Remote, US. Applicants must be legally authorized to work in the United States without current or future employer-sponsored visa sponsorship.

Annual US hiring range: $140,000–$180,000.

Company

hirify.global provides an AI-powered, cloud-native contact center platform focused on customer experience, automation, multimodality, security, and scalable data insights.

What you will do

• Lead improvements to reliability, scalability, and performance across critical distributed services.
• Define and implement SLIs, SLOs, and error budgets to guide engineering priorities.
• Design observability systems covering metrics, logging, tracing, and actionable alerting.
• Lead complex incident response, act as incident commander when needed, and drive systemic postmortem actions.
• Eliminate operational toil through automation, reusable tooling, improved workflows, and paved roads.
• Partner with product and platform teams on architecture, production readiness, failure recovery, and operational maturity while mentoring engineers.

Requirements

• 6–10+ years of experience in SRE, infrastructure, or backend systems engineering.
• Experience owning reliability outcomes for complex distributed systems and production-scale infrastructure.
• Strong experience with AWS, GCP, or Azure cloud infrastructure.
• Deep understanding of observability, incident management, and system performance.
• Proficiency in at least one programming language such as Go, Python, or Java, with a focus on automation and tooling.
• Ability to influence engineering teams without formal managerial authority and make clear decisions during incidents.

Nice to have

• Experience building or scaling SRE practices, including SLOs, incident frameworks, and on-call models.
• Kubernetes or container orchestration experience.
• Infrastructure as Code experience with Terraform or similar tools.
• Experience with high-growth systems, performance engineering, or capacity planning.

Culture & Benefits

• Work on AI-powered customer experience and contact center technology.
• Collaborative and inclusive environment focused on creative solutions and strong working relationships.
• Medical, dental, and vision coverage.
• 401(k) plan, wellness benefits, and additional benefits.
• Equal employment opportunity and reasonable accommodation support, including an alternative to AI-assisted screening.

Hiring process

• hirify.global uses AI-assisted technology for initial application review and filtering against the listed qualifications.
• Human recruiting and hiring teams conduct application review decisions, screening, and interviews.