Support Consultant, Tier 1 - English

Location: Kyiv, Ukraine — hybrid work; occasional on-site events and business trips to Western Europe may be required.

Company

hirify.global develops 3D scanners and software solutions for dental and hearing professionals, serving customers in more than 130 countries.

What you will do

• Provide technical support for hirify.global 3D scanners and software through online sessions, telephone, and email.
• Solve technical issues and escalate complex cases when needed.
• Collect relevant customer information and document support cases in the CRM.
• Interact with other departments and escalate customer feedback.
• Support reselling partners and end users worldwide.

Requirements

• Customer-oriented approach with strong communication, listening, and questioning skills.
• Upper-intermediate English and Ukrainian, both spoken and written.
• Problem-solving and logical-thinking skills.
• Result-oriented, stress-resistant, professional, multitasking, and empathetic approach.
• Willingness to develop professionally and grow in the role.

Culture & Benefits

• Meaningful work supporting the future of dentistry.
• Professional, friendly, and supportive working environment.
• Professional growth and development opportunities.
• Work-life balance with 24 working days of annual vacation.
• Medical insurance, paid sick leave, child sick leave, and maternity and paternity leave.
• Office breakfasts and lunches, free employee parking, and comfortable working conditions in UNIT.City.