Product Adoption & Change Management Intern (F/M/X)

Location: Issy-les-Moulineaux, France. Hybrid work is possible several days per week from France, with access to offices, hotels, and coworking spaces.

Company

Accor is an international hospitality group operating more than 5,500 hotels in over 110 countries.

What you will do

• Support the worldwide rollout of ACT, a platform that automates hotel commission management.
• Design user enablement materials, including e-learning modules, webinars, presentations, guides, FAQs, videos, and release communications.
• Prepare and execute product launches and migration waves across countries and hotel brands.
• Collect and analyze user feedback to identify adoption challenges and improvement opportunities.
• Translate new product features into clear documentation and maintain an up-to-date knowledge base.
• Collaborate with Business, Product, and Migration teams on training, onboarding, and internal communication.

Requirements

• Master's student in a business school, engineering school, or university.
• Strong interest in Product Management, Change Management, Customer Success, or Digital Transformation.
• Fluent English required; strong written and verbal communication skills.
• Strong organization, attention to detail, curiosity, proactivity, and autonomy.
• Ability to simplify complex topics and create engaging learning content.
• Comfort working with multiple stakeholders in an international environment.

Nice to have

• French language skills.
• Experience or willingness to work with PowerPoint, Rise 360, video editing software, or similar content creation tools.

Culture & Benefits

• Hands-on experience in product launches, change management, digital learning, and user adoption.
• Flexible working options with remote work several days per week from France.
• Training and development paths, talent management, and support for work-life balance.
• Preferential rates through the ALL - Heartist program and one paid volunteering day through Heartist for Good.
• Meal vouchers, health insurance funded 50% by Accor, public transport coverage, and sustainable mobility support.
• Collaborative workspaces, restaurants, game areas, and well-being and sports facilities.

Hiring process

• Initial discussion with the recruitment team.
• One or more interviews with managers and team members; a test, case study, or motivation questionnaire may be requested.
• Final interview with Human Resources followed by personalized feedback.