Customer Technology Solutions Manager Luxury & Lifestyle

Location: Paris, France; regular on-site hotel visits and international travel availability required.

Company

Accor Tech & Digital develops technology and digital products supporting personalized, memorable, and sustainable experiences across Accor's global hotel portfolio.

What you will do

• Implement brand and regional technology strategies, manage project roadmaps, and coordinate rollouts and hotel openings.
• Manage relationships with hotel owners, general managers, partners, and local suppliers.
• Design and deploy technology installations and solutions while coordinating vendors and service-level agreements.
• Deliver sales, service, and delivery plans for the hotel portfolio and track service quality, project, opening, and support KPIs.
• Conduct hotel technology performance audits, identify gaps, and define remediation plans.
• Act as an escalation point and coordinate with operations, care, technology rollout, and regional teams to deliver end-to-end services.

Requirements

• Bachelor's or master's degree in computer science or hospitality management.
• At least 5 years of experience in technology support management or service delivery management.
• Experience in the tourism or hospitality industry.
• Strong expertise in project management, customer relations, communication, negotiation, organization, financial analysis, and analytics.
• Knowledge of hotel IT environments, including infrastructure, cloud, and Windows.
• Highly proficient written and verbal English and French required.

Culture & Benefits

• Work within an international hospitality technology and digital transformation environment.
• Collaborate with hotel, regional, operations, vendor, and technology teams across a global hotel portfolio.
• Participate in technology communities, professional events, innovation initiatives, and hotel integrations.
• International travel and regular on-site engagement with hotels are part of the role.