8 дней назад
EAME - Sub Regional Lead - West (IT Service Management)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
EAME - Sub Regional Lead - West (IT Service Management): Coordinating site technology support and service delivery across manufacturing sites, offices, laboratories, and innovation locations with an accent on people leadership, ITSM operations, stakeholder engagement, and cybersecurity compliance. Focus on leading geographically dispersed resources, managing ServiceNow workflows and vendors, coordinating deployments, and improving technology service quality across the West sub-region.
Location: Neuilly-Sur-Seine Cedex, France
Company
develops food, beverage, health, biosciences, scent, and pharmaceutical solutions, supported by global Digital Technology Services operations.
What you will do
- Lead, coach, and coordinate DTS resources across the assigned EAME sub-region.
- Manage incidents, requests, changes, escalations, backlogs, ServiceNow workflows, and operational reporting.
- Partner with site leaders, facilities teams, business stakeholders, vendors, and global and regional DTS functions.
- Coordinate technology deployments, upgrades, refreshes, pilots, transitions, site readiness, and post-implementation stability.
- Support endpoint compliance, asset management, access governance, audit readiness, cybersecurity remediation, and risk mitigation.
- Drive continuous improvement through automation, self-service, knowledge management, and process optimization.
Requirements
- 7+ years of experience in digital workplace, site technology, infrastructure, service delivery, or end-user technology environments.
- Experience leading or coordinating technical resources across multiple sites, countries, or business-critical operations.
- Strong IT Service Management knowledge, including incident, request, change, problem, backlog, escalation, SLA, and queue management.
- Hands-on experience with ServiceNow or an equivalent ITSM platform.
- Experience coordinating technology projects, deployments, stakeholder communications, site readiness, and external vendors.
- Strong English communication skills required; additional local languages may be useful depending on the sub-region.
Nice to have
- Experience with Microsoft 365, Windows modern management, endpoint lifecycle management, mobile devices, collaboration technologies, AV/VC, LAN/Wi-Fi/SD-WAN, printing, identity management, and local infrastructure.
- Knowledge of manufacturing and laboratory technology environments.
- Understanding of cybersecurity fundamentals, vulnerability remediation, audit readiness, and data protection.
- Experience with automation, self-service adoption, knowledge management, and process optimization.
Culture & Benefits
- Work in a global environment with colleagues across regions.
- Contribute to technology services supporting manufacturing, innovation, and business operations.
- Meaningful career development and exposure to complex international environments.
- Opportunity to contribute to digital transformation initiatives.
- Inclusive workplace focused on diversity and individual authenticity.
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