Customer Journey Manager (Finance Transformation)

Location: Bristol Harbourside, UK; hybrid working with at least two days per week or 40% of working time at an office site

Salary: £61,344–£68,160 per year

Company

hirify.global is a major UK banking organisation developing finance transformation capabilities and supporting customers, colleagues and communities.

What you will do

• Lead the discovery, design and delivery of cost planning transformation.
• Translate complex business requirements into customer journeys, clear outcomes and prioritised backlogs.
• Facilitate workshops with business stakeholders, subject matter experts, Product Owners, engineers and architects.
• Define future-state operating models, target journeys, success measures and transformation roadmaps.
• Identify and resolve planning difficulties, manual processes and control weaknesses.
• Support governance, executive decision-making, agile delivery and alignment with Finance Platform, Data and Reporting strategies.

Requirements

• At least 3 years of experience in large-scale business transformation, finance transformation or change programmes within complex organisations.
• At least 3 years of experience with planning, forecasting, reporting or financial management processes.
• Experience translating business requirements into outcomes and customer journeys.
• Experience facilitating workshops and aligning senior leaders, subject matter experts and other collaborator groups.
• Strong analytical, problem-solving and process improvement skills.
• Experience working in agile delivery environments and supporting delivery across multiple teams.

Nice to have

• Knowledge of Group Planning and Management Reporting processes.
• Experience with Oracle EPM, FCCS, EPBCS or similar enterprise planning and performance management platforms.
• Experience in banking, financial services, or product-led and platform-based organisations.

Culture & Benefits

• Hybrid working with flexibility and reasonable workplace adjustments for disabilities and long-term health conditions.
• Pension contribution of up to 15% and an annual performance-related bonus.
• Share schemes, including free shares, and lifestyle benefits such as discounted shopping.
• 30 days of holiday plus bank holidays.
• Wellbeing initiatives and generous parental leave policies.
• Commitment to diversity, equity and inclusion, learning and professional development.