Plus
Включить Plus
Назад
Company hidden
13 дней назад

Customer Support Specialist

2 300PEN
Формат работы
hybrid
Тип работы
fulltime
Английский
b2
Страна
Peru
Вакансия из списка Hirify.GlobalВакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/
TL;DR
Customer Support Specialist (CRM/Customer Service): Handling customer inquiries across phone, email, and chat in a hybrid Lima-based support role with an accent on issue resolution, complaint processing, and accurate customer records. Focus on managing high information volumes, updating CRM data, and forwarding customer feedback to relevant departments.

Location: Hybrid, Lima, Peru

Salary: S/.2,300 per month

Company

hirify.global is a global technology company providing ride-hailing, freight, delivery, intercity travel, and financial services across multiple countries.

What you will do

  • Respond to customer inquiries by phone, email, and chat.
  • Resolve customer issues quickly and efficiently.
  • Process returns, exchanges, and customer complaints.
  • Record customer interactions and update customer information in the CRM system.
  • Collect and forward customer feedback to relevant departments.
  • Inform customers about the status of their inquiries.

Requirements

  • Polite and professional communication skills.
  • Ability to work with large volumes of information.
  • Attention to detail and accuracy in documentation.
  • Proficiency with a PC and basic office programs.
  • Experience working with CRM systems and other specialized software.

Culture & Benefits

  • Mentoring, career consulting, and learning programs.
  • International collaboration and access to the Global Talent Exchange Program.
  • Company-wide challenges, awards, sports activities, volunteering, and social impact projects.
  • Language courses and internal speaking clubs.
  • Benefits may vary by location.

Hiring process

  • Talent Acquisition interview.
  • Hiring Manager interview.
  • Offer and hiring.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →

Categories

Customer Support Specialist jobs