Customer Service Representative — Youth Development & Fitness (South America)

Location: Lima, Peru. Work during Eastern Time business hours with strong overlap.

Company

Customer support for a children's development and fitness center, delivered through hirify.global.

What you will do

• Monitor and triage parent messages across email, SMS, and social media.
• Respond promptly to questions about schedules, enrollment, billing, and makeup classes.
• Own customer service issues from the first message through resolution.
• Escalate urgent or sensitive matters to the founder with the relevant context.
• Track open conversations, follow up proactively, and maintain clear records of commitments and resolutions.
• Identify recurring questions and concerns so the founder can address them at the program level.

Requirements

• Prior experience in customer service or another client-facing role.
• Strong written and spoken English, assessed during screening.
• Availability to work Eastern Time business hours with strong overlap.
• Highly organized, detail-oriented, and able to manage multiple conversations without losing context.
• Comfort working across email, text, and social media.
• Location: Lima, Peru.

Nice to have

• Experience supporting a multi-channel inbox rather than a single ticketing queue.
• Background in family-facing, youth, fitness, or membership-based businesses.

Culture & Benefits

• Warm, thoughtful communication with parents and families is central to the role.
• Use AI tools to draft responses, summarize conversation threads, and stay organized.
• Success is measured by same-day responses, end-to-end issue resolution, and reliable conversation tracking.