Customer Success Specialist (Blockchain)

Location: Fully remote, with the role based in Warsaw and focused on European markets

Company

hirify.global provides a blockchain analytics platform supporting compliance and financial workflows.

What you will do

• Manage the end-to-end customer relationship from onboarding through renewal and expansion.
• Conduct business reviews and regular check-ins to track client health, usage, and satisfaction.
• Represent customer needs internally and collaborate with Product, Sales, and Support to resolve issues and improve the platform.
• Deliver tailored training sessions and product walkthroughs for clients with different levels of technical expertise.
• Monitor engagement metrics, address churn risks, and identify upsell and cross-sell opportunities.
• Maintain client interactions, health scores, and account plans in HubSpot CRM.

Requirements

• English proficiency is essential; fluency in other languages is an advantage.
• 3+ years of experience in Customer Success, Account Management, or another client-facing role in fintech, SaaS, or compliance technology.
• Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance, including AML/KYC.
• Strong communication and presentation skills, with the ability to explain complex technical concepts clearly.
• Proactive, organised, and data-driven approach to managing a portfolio of accounts.
• Comfortable working in a remote-first environment and supporting European markets.

Nice to have

• Experience with crypto exchanges, financial regulators, or banks.
• Knowledge of regional regulatory frameworks.
• Experience using HubSpot CRM.

Culture & Benefits

• Remote-first work environment.
• Fast-paced setting at the intersection of technology, compliance, and finance.
• Opportunity to work with clients across European markets.