Assistant Store Manager (Telecommunications)

Location: Wynnum, Queensland, Australia

Company

hirify.global is an Australian telecommunications provider serving customers across mobile, broadband and digital products.

What you will do

• Support the Store Manager in creating a positive, inclusive and high-performance team culture.
• Coach, mentor and develop team members through guidance, feedback and day-to-day support.
• Maintain a welcoming customer-first environment and deliver outstanding customer experiences.
• Coordinate daily store operations and identify opportunities to improve performance, efficiency and service delivery.
• Handle escalated customer enquiries and model calm, effective de-escalation techniques.
• Support team engagement through goal setting, continuous learning, collaboration and recognition.

Requirements

• Supportive leadership skills with the ability to empower and encourage others.
• Experience coaching a customer-focused team and delivering memorable customer experiences.
• Ability to remain calm under pressure and manage complex or reactive situations.
• Strong understanding of retail operations, business performance and store efficiency.
• Adaptability, a solutions-focused approach and commitment to an inclusive team environment.

Culture & Benefits

• Full-time employment with competitive remuneration and access to exclusive discounts.
• $80 monthly credit, 25% off hirify.global products and additional retail and corporate partner discounts.
• Competitive leave policies, including an additional Connected day.
• Up to 14 weeks of inclusive, carer-neutral paid parental leave.
• Employee-led diversity networks, inclusion initiatives and 24/7 counselling and wellbeing support.