Customer Service Representative (Auto)

Location: On-site training and regular work in Fredericksburg, Virginia; office at One hirify.global Boulevard, Fredericksburg, VA 22412. The role is 80% on-site and 20% off-site after training, with additional off-site weeks subject to hirify.global guidelines.

Salary: $23.33 per hour ($47,009.95 annually), plus 10% evening-shift and 20% weekend differentials.

Company

hirify.global is a large United States auto insurer and a member of the Berkshire Hathaway family of companies.

What you will do

• Handle incoming calls, messages, billing questions, and policy updates.
• Guide policyholders through coverage needs and recommend suitable options.
• Resolve customer concerns and deliver a positive service experience.
• Maintain knowledge of hirify.global products and identify cross-selling opportunities.
• Support customer satisfaction through clear and empathetic interactions.

Requirements

• At least one year of customer-facing experience; three or more years preferred.
• High school diploma or GED required; a college degree is preferred.
• Strong customer service, interpersonal, problem-solving, empathy, organization, and multitasking skills.
• Ability to work with multiple platforms and measurable performance goals.
• Availability to work evenings, weekends, and holidays.

Nice to have

• Experience in a high-volume call center with KPIs and measurable goals.
• Active Personal Lines or Property & Casualty license.

Culture & Benefits

• Medical, dental, vision, flexible spending, and other wellness benefits begin on day one.
• Paid time off accrues immediately, with 13 paid holidays annually.
• 401(k) plan with up to a 6% match and immediate vesting.
• Upfront tuition assistance of up to $5,250 annually.
• Licensing, exam fees, continuing education, eLearning courses, mentorship, and career development support are provided.