AI Process Owner (Transaction Monitoring & Customer Lifecycle)

Location: Remote from Poland, the Netherlands, or Spain

Company

hirify.global is a European fintech building financial products for business customers, with approximately €346 million in total funding.

What you will do

• Own the implementation of AI for transaction monitoring alert resolution, from identifying manual bottlenecks through production deployment.
• Build AI-supported investigation capabilities for customers, suspicious transactions, behavioural patterns, and network patterns.
• Design and iterate on AI agents with clear boundaries, escalation logic, human-in-the-loop controls, and audit trails.
• Redesign alert-resolution processes to define what is automated, validated, or kept fully human.
• Analyse alert and customer data to identify false-positive drivers, measure efficiency, and reduce manual handling time and backlog.
• Partner with AI, Data, Engineering, Product, Compliance, and Risk stakeholders while maintaining audit-ready documentation and controls.

Requirements

• 3+ years of experience in transaction monitoring and AML within a fintech, bank, EMI, or PSP.
• Hands-on first-line-of-defence alert-resolution experience and a practical understanding of AML frameworks.
• Experience implementing AI in operational projects and a clear understanding of the limits of AI in regulated transaction monitoring.
• Strong data-analysis skills and familiarity with Databricks, Metabase, and Power BI; SQL is advantageous.
• Customer-focused, structured, pragmatic, and comfortable owning processes end to end.
• Professional fluency in English and the ability to work remotely from Poland, the Netherlands, or Spain.

Nice to have

• Experience building or deploying AI agents or LLM-based workflows in regulated or operational environments.
• Exposure to model validation, model risk management, or AI governance.
• Experience with transaction monitoring vendor systems, rule tuning, or threshold optimisation.
• Background in periodic reviews, KYC/CDD, ongoing customer due diligence, or SAR/STR reporting.
• Python or similar tools for data work and prototyping.

Culture & Benefits

• Ownership of a programme combining AML operations and AI implementation.
• Direct collaboration with Compliance, Risk, Data, Product, and Engineering leadership.
• International, remote-friendly working environment.
• Opportunity to expand the role across the wider customer lifecycle.
• EU-based work, stock options, support and care, and access to the Work & Swim programme.