Onsite Video Support Technician (Poly)

Location: On-site client location in Rio de Janeiro, Brazil

Company

hirify.global provides technology services and on-site support for customer video conferencing environments.

What you will do

• Provide technical support and troubleshooting for customer video conferencing users and rooms.
• Install, configure, maintain, update, and remove Poly and third-party video conferencing equipment.
• Open and manage incident tickets, maintain CMDB records, and escalate issues to Poly and other vendors.
• Maintain video environment documentation, technical checklists, asset records, and room information.
• Test end-to-end service functionality after installations and support recovery from security incidents affecting managed video services.
• Guide customers, monitor meetings, support boardroom sessions, and provide user training.

Requirements

• At least 2 years of experience supporting audio-visual or video conferencing systems, including Poly products or third-party conferencing devices.
• Essential knowledge of Microsoft Teams Rooms and conferencing.
• Experience installing and troubleshooting Poly video conferencing devices.
• Experience with customer-facing technical support, incident diagnosis, and trouble ticket or incident management systems.
• Ability to troubleshoot computer, networking, TCP/IP, cabling, and LAN issues.
• Proficiency in speaking, reading, and writing English is preferred.

Culture & Benefits

• Full-time employment with an on-site customer-facing schedule.
• Requires organization, attention to detail, self-motivation, professionalism, and the ability to work with limited supervision.
• No relocation support is indicated for this role.