Customer Support Associate (Czech Speaker, 6 Months Contract) (Fintech)

Location: Prague, hybrid work with onsite attendance 2–3 times per week. Working hours are Monday to Friday, 9:00–18:00.

Salary: Starting from 478,189 CZK gross annually, depending on experience and qualifications.

Company

hirify.global is a global B2B cross-border payments company providing technology-led payment solutions to more than 30,000 customers.

What you will do

• Manage customer enquiries and transactions across phone, case management, and digital channels.
• Resolve customer issues, payment-related problems, overdue balances, and transaction discrepancies.
• Process transactions accurately while following procedures, controls, service level agreements, and regulatory requirements.
• Maintain records and documentation for compliance, audit, and reporting.
• Prioritize work to meet KPIs, SLAs, and quality standards while identifying risks and improvement opportunities.
• Collaborate with internal stakeholders, share knowledge, and support training and continuous improvement.

Requirements

• Native or professional Czech language skills are required for customer support.
• Excellent written and verbal English communication skills, including the ability to explain complex or regulated information clearly.
• Experience in customer support, operations, deal desk, or transactional roles.
• Strong attention to detail, data accuracy, problem-solving, and resilience under pressure.
• Ability to follow defined processes, manage multiple work types, and apply sound judgment in a fast-paced case-driven environment.
• Commitment to continuous improvement and willingness to learn.

Nice to have

• German, French, Polish, Spanish, or Italian language skills.

Culture & Benefits

• Flexible hybrid approach with 6–10 office days per month.
• Additional language bonus.
• Career growth and development opportunities in a global organization.
• Health, disability, and life insurance.
• Paid holidays, time off, leave policies for life events, three wellness days, and five paid volunteering days per year.