Customer Care Specialist (Gaming)

Location: On-site in Brno, Czech Republic

Company

AAA game development studio creating PC games, including the tactical FPS Gray Zone Warfare built with Unreal Engine 5.

What you will do

• Respond to players quickly and find solutions to their issues.
• Identify and investigate bugs reported by players.
• Collect and categorize player feedback and identify recurring patterns.
• Report findings to QA, the project team, and key stakeholders.
• Moderate the game community by banning reported cheaters and addressing toxic behavior.

Requirements

• Fluent English is required.
• Strong teamwork and communication skills.
• Analytical and data-driven approach.
• Passion for online multiplayer games and the gaming industry.
• Previous customer support experience is welcome but not required.
• Eligibility to work in the EU is required; visa sponsorship is not offered.

Nice to have

• Deep knowledge of Gray Zone Warfare.

Culture & Benefits

• On-site gaming office with a relaxation and socializing area.
• Open and transparent working environment.
• Five weeks of vacation and flexible working hours.
• Meal voucher allowance, on-site gym, and sponsored massages.
• Czech and English lessons provided in the studio.
• Sabbatical leave after seven years and participation in social and team-building events.