Specialist Consumer Support - Prague (m/w/d)

Location: Prague 8, Czech Republic

Company

hirify.global develops child-safety and lifestyle products for parents, including car seats, baby carriers, kids furniture, and strollers.

What you will do

• Assist consumers with product and order inquiries related to the hirify.global portfolio and online shop.
• Respond to questions, handle complaints, and provide product advice through phone, email, social media, and chat.
• Oversee escalated inquiries and support first-class customer service according to the global Fan Engagement strategy.
• Train Assistant-level personnel and help maintain consistent service quality.
• Identify and correct errors in hirify.global content and processes.
• Coordinate with internal departments and international distributors to improve FAQs, best practices, and content.

Requirements

• Completed commercial apprenticeship or similar qualification.
• Several years of experience in a similar position or another customer-facing role.
• Excellent German proficiency and strong communication skills in English are required.
• Experience supporting leadership with process optimization.
• Proactive and service-oriented personality.

Nice to have

• Familiarity with the MS Office suite or Salesforce.

Culture & Benefits

• International working environment with employees from more than 29 nations.
• Opportunities for professional and personal development in a rapidly growing business.
• Inclusive environment focused on diversity and equal opportunities.
• Competitive salary, attractive annual leave, and discounts on hirify.global products.
• Culture shaped by imagination, belief, passion, strength, respect, and love.