Enterprise Support Specialist (Tech Support)

Location: Bogotá, Colombia; hybrid workplace

Company

hirify.global is a Canadian fintech company providing payment processing, payouts, card issuing, banking, risk, and fraud management technology across more than 200 markets.

What you will do

• Act as a technical advisor and escalation point for Premium and Enterprise clients.
• Manage production-level technical and payment support cases through Salesforce, chat, and other platforms within SLAs.
• Investigate errors and logs, perform deep-dive analysis, and provide actionable insights.
• Provide real-time technical guidance and translate client requirements into clear actions for Product and Development teams.
• Collaborate with Product, R&D, Operations, and Risk teams to resolve issues and improve processes.
• Participate in on-call rotations and occasional weekend shifts based on client demand.

Requirements

• At least 5 years of hands-on experience in technical support, preferably in Payments or FinTech.
• Technical knowledge of REST APIs, SDKs, IP/HTTP protocols, advanced SQL, log analysis, and basic programming or web development.
• Experience with Salesforce or other CRM and ticketing systems.
• Experience supporting global enterprise clients in high-pressure environments, including C-level engagement.
• Strong communication, problem-solving, prioritization, and project coordination skills.
• Fluent English required; willingness to collaborate across time zones.

Culture & Benefits

• Medical insurance.
• Paid vacation and sick time.
• Hybrid working environment.
• Collaborative, inclusive, and innovation-focused workplace.