Head of Quality, Trust and Safety Regulatory Compliance Operations

Location: San Jose, United States; fully in-person schedule up to 5 days a week

Base salary: $147,000–$352,000 annually, with potential additional bonuses, incentives, and restricted stock units.

Company

Operate within hirify.global, which focuses on U.S. user data protection, privacy, cybersecurity, and trust and safety across TikTok-operated apps.

What you will do

• Define the vision, scope, principles, and operating model for quality assurance across Safety Regulatory Compliance Operations.
• Establish quality standards, review criteria, controls, and assurance methodologies across policy, process, tooling, and execution.
• Build risk-based coverage models, KPIs, leading indicators, defect taxonomies, trend analysis, and management reporting.
• Identify structural weaknesses, recurring defects, control breakdowns, and remediation priorities for business leaders.
• Assess product, operational, policy, legal, compliance, and engineering dependencies affecting execution quality.
• Lead, coach, and scale a high-performing QA organization.

Requirements

• At least 5 years of relevant leadership experience in quality assurance, risk, compliance, audit, trust and safety, regulatory operations, or a similar control-oriented function.
• Experience building and operating scalable assurance or quality programs across large, cross-functional organizations.
• Deep understanding of regulatory compliance, control design, assurance practices, and operational risk management.
• Ability to provide senior business owners with structured analysis, actionable insights, and decision support.
• Strong analytical skills in metrics design, trend interpretation, issue prioritization, and systemic risk identification.
• Ability to work on-site in San Jose, United States, under a fully in-person schedule of up to 5 days per week.

Nice to have

• Experience in highly regulated, safety, compliance, legal response, trust and safety, or risk-sensitive operational environments.
• Experience supporting multiple business leaders across distinct regulatory or operational domains.
• Experience designing defect taxonomies, calibration mechanisms, review frameworks, and reporting for large-scale operational teams.

Culture & Benefits

• Medical, dental, and vision insurance from day one.
• 401(k) savings plan with company match, paid parental leave, disability coverage, and life insurance.
• Wellbeing benefits, 10 paid holidays, 10 paid sick days, and 17 days of paid personal time.
• Comprehensive programs supporting physical and mental wellbeing, including the potential psychological demands of trust and safety work.
• Inclusive workplace focused on creativity, curiosity, collaboration, and continuous improvement.