Quality Specialist

TL;DR

Quality Specialist (Pharma QA): Managing product quality complaints and investigations with an accent on complaint handling, sample inspection, and regulatory compliance. Focus on performing trending analysis, approving low-risk investigations, and ensuring timely resolutions within specified timeframes.

Location: Onsite in Wilson, NC 27893

Salary: $93,400–$97,500

Company

Staffing firm providing professionals for pharmaceutical and STEM roles, placing at sites like Merck facilities.

What you will do

• Monitor Veeva mailbox for tasks, accept assignments, and manage workflows.
• Perform visual inspections of retention samples including bottles of tablets and vaccines.
• Handle complaints and investigations: investigate product quality complaints (PQC), assess health authority reporting needs, perform trending, and approve low/medium risk cases.
• Manage incoming complaints mailbox and destroy aging complaint samples.
• Pull data and support corrective/preventive actions as required.

Requirements

• Bachelor's degree preferred; Associates with relevant experience considered.
• 3-5 years in quality assurance/control, investigations, sample/complaint management.
• Basic knowledge of QA theories, pharmaceutical operations, Merck Quality Policies.
• Ability to perform routine tasks, solve standard problems using procedures, and develop technical writing for investigations.
• Team collaboration, accepting feedback, and using problem-solving tools.

Culture & Benefits

• For assignments 13+ weeks: major medical, dental, vision, 401k, statutory sick pay where required.
• Equal Opportunity Employer supporting disabled/protected veterans.
• Reasonable accommodations for disabilities; participates in E-Verify.
• Considers qualified applicants regardless of criminal histories per fair chance laws.