Software Engineer - Customer Support (AI)

Location: Guadalajara, Jalisco, Mexico

Company

hirify.global develops enterprise AI software, including the C3 Agentic AI Platform, industry-specific SaaS applications, and generative AI offerings.

What you will do

• Become an expert in the hirify.global platform, hirify.global Tools, and hirify.global applications to support customers building their own applications.
• Diagnose, debug, troubleshoot, modify, and unit-test applications and platform components.
• Assess and prioritize customer product change requests and validate solutions before delivery.
• Research customer and partner issues thoroughly and characterize them clearly.
• Improve customer support practices, tools, and experiences.
• Work with Product, Engineering, and Customer Services teams to implement, validate, and document solutions.

Requirements

• Bachelor’s degree required; an advanced degree is a qualification.
• At least 2 years of software application experience; 6+ years for Senior Engineer-level positions.
• Experience in software product support.
• Proficiency with JavaScript and Python.
• Proficiency with test automation.
• Experience working across organizations in a dynamic, fast-paced environment.

Nice to have

• Experience supporting or deploying enterprise-scale applications in production.
• Experience in a customer-facing technical role, such as support, forward-deployed engineering, or solutions/services engineering.
• Experience administering Zendesk and Jira, including triggers, automations, and workflow configuration.

Culture & Benefits

• Competitive compensation package.
• Excellent benefits.
• Professional collaboration with Product, Engineering, Customer Services, customers, and partners.