Support Engineer, SAP BW (SAP)

Location: Remote, Brazil

Company

hirify.global provides enterprise software support, managed services, and Agentic AI ERP solutions for Oracle, SAP, and VMware environments.

What you will do

• Troubleshoot and resolve complex SAP BW issues involving data loads, InfoProviders, queries, and performance.
• Support SAP BW architectures, customizations, data models, ETL processes, and integrations across ECC and HANA landscapes.
• Develop fixes for BW defects and data integrity issues, using proprietary tools and remote access in test and client environments.
• Partner with customers to understand requirements, provide technical and functional recommendations, and support key accounts.
• Participate in a 24x7x365 global support rotation with flexible working hours.
• Contribute to internal knowledge bases, diagnostic tools, and process improvements.

Requirements

• Bachelor’s degree in Computer Science or equivalent experience.
• 5+ years of SAP experience with deep knowledge of BW, Basis, NetWeaver, and integrations.
• Strong experience with BW modeling, ETL, BEx, and performance tuning.
• Experience with major databases and operating system platforms.
• Strong troubleshooting, communication, presentation, customer-support, and problem-solving skills.
• Fluent Portuguese and English required; Spanish is a plus.

Culture & Benefits

• Remote work from Brazil in a virtual environment, with the ability to work independently and collaboratively.
• Flexible work hours within a global 24x7x365 support rotation.
• Focus on customer satisfaction, professional growth, learning, and knowledge sharing.
• Collaborative culture guided by the Four Cs: Company, Colleagues, Clients, and Community.
• Compensation, bonuses, and benefits aligned with skills and performance.