Field Reimbursement Manager (Neuroscience)

Location: San Francisco, California, United States; territory includes Sacramento, Fresno, and San Jose. Permanent residence in the listed territory is required. Field-based work includes up to 50% on-site time with healthcare providers and up to 75% travel.

Company

Johnson & Johnson MedTech develops healthcare solutions and medicines, with the Patient Engagement and Customer Solutions organization focused on improving patient access and treatment support.

What you will do

• Educate healthcare providers and office staff on reimbursement processes, claims submission, coding, payer procedures, and access requirements.
• Provide field-based support for patient access, fulfillment, reimbursement, and affordability issues.
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal medical, marketing, compliance, and patient-support teams.
• Use account management, market data, and payer insights to identify and resolve access barriers.
• Build trusted relationships across assigned accounts and manage territory routing, logistics, and business planning.
• Maintain expertise in pharmacy and medical benefits, hub services, specialty distribution, and payer coverage dynamics.

Requirements

• Bachelor’s degree, preferably in healthcare, business, or public administration.
• Minimum 5 years of relevant professional experience in reimbursement, account management, managed care, or provider-office operations.
• Expertise in pharmacy and medical benefits, buy-and-bill, coding, billing, prior authorization, appeals, and revenue-cycle processes.
• Experience working with patient support HUB services and building relationships with healthcare providers.
• Strong analytical, problem-solving, communication, collaboration, and influencing skills.
• Valid US driver’s license, compliant driving record, and permanent residence in the listed California territory are required.

Nice to have

• Neuroscience disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, commercial payer initiatives, and pharmaceutical reimbursement policies.
• Experience with Salesforce, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Work in a patient-focused healthcare environment supporting treatment access and adherence.
• Operate within a cross-functional and matrix organization.
• Execute responsibilities under strict ethical, legal, and compliance standards.
• Travel throughout the assigned California territory, with up to 75% travel required.