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13 дней назад

Customer Support Specialist (CPaaS)

Формат работы
remote (только Latam)
Тип работы
fulltime
Грейд
middle
Английский
b2
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Customer Support Specialist (CPaaS): Troubleshooting customer issues across Zendesk, APIs, integrations, messaging workflows, and telecom tools with an accent on proactive communication, carrier processes, and customer success. Focus on diagnosing complex integration problems, escalating product issues, and building AI-powered automated support workflows.

Location: Remote - LatAm

Company

hirify.global operates across APIs, messaging workflows, telecom/CPaaS tools, and SaaS support technology.

What you will do

  • Troubleshoot customer issues across Zendesk, APIs, integrations, and messaging workflows.
  • Support telecom and CPaaS tools, including 10DLC, A2P messaging, and carrier-related processes.
  • Collaborate with product and engineering teams to identify trends, escalate issues, and improve customer experience.
  • Build and refine automated support workflows using AI and internal tooling.
  • Maintain clear, proactive communication with customers and internal teams.

Requirements

  • 2–4 years of hands-on experience in customer support or technical support.
  • Strong Zendesk proficiency.
  • Experience with or understanding of telecom or CPaaS, including 10DLC, A2P messaging, and carrier operations.
  • Ability to diagnose API, integration, and workflow issues.
  • Proactive, service-oriented communication style with strong technical curiosity.

Culture & Benefits

  • Remote work from LatAm.
  • Customer success is prioritized over ticket volume.
  • Work involves close collaboration with product and engineering teams.
  • Opportunity to work with AI, automation, and internal support tooling.

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