Field Reimbursement Manager, Neuroscience (Patient Engagement & Customer Solutions)

Location: Nashville, Tennessee, United States; territory includes Nashville, Memphis, Knoxville, and Chattanooga. Permanent residence in the listed territory is required. The role involves up to 50% on-site time with healthcare providers and up to 75% travel.

Company

Johnson & Johnson MedTech develops healthcare and pharmaceutical solutions, including neuroscience therapies and patient access services.

What you will do

• Educate healthcare providers and office staff on reimbursement processes, claims submission, coding, coverage, and payer requirements.
• Provide field-based access, fulfillment, reimbursement, and affordability support for neuroscience therapies.
• Resolve patient access barriers by analyzing account data and collaborating with sales, managed care, marketing, medical science, and other internal teams.
• Build trusted relationships with assigned healthcare accounts and manage territory routing, logistics, and business planning.
• Monitor payer policies, market dynamics, hub services, and specialty distribution channels to improve patient and practice support.
• Operate according to legal, ethical, compliance, and field reimbursement engagement standards.

Requirements

• Bachelor’s degree, preferably in healthcare or business/public administration.
• Minimum of 5 years of relevant professional experience.
• Experience with account management or reimbursement in provider office settings.
• Expertise in pharmacy and medical benefits, buy-and-bill, coding, billing, prior authorizations, office operations, and appeals.
• Experience with patient support hub services, complex problem-solving, cross-functional collaboration, and customer relationship building.
• Valid US driver’s license, compliant driving record, and permanent residence in the assigned Tennessee territory are required.

Nice to have

• Neuroscience disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, private payer initiatives, and pharmaceutical reimbursement policy.
• Experience with Salesforce CRM, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Patient-focused work supporting treatment access and adherence.
• Collaboration across a matrixed healthcare organization.
• Field-based work with healthcare providers and their office staff.
• Commitment to inclusive employment and an accessible interview process.