CZ/SK/HU Speaking Customer and Colleague Engagement Centre Associate (Maintenance)

Location: Budapest, Hungary; hybrid work with approximately 60% of working time from offices or sites and the remainder remotely. The role requires working in shifts to support Central European Tesco stores 24/7.

Company

Tesco Business Solutions & Technology provides operational services across Hungary, the Czech Republic, and Slovakia, including customer and colleague engagement, and develops software and applications used globally.

What you will do

• Provide maintenance-related support to Tesco colleagues.
• Act as the main point of contact and manage support tickets.
• Troubleshoot issues and deliver a high-quality service experience.
• Forward maintenance issues to subcontractors and collaborate with Level 2 resolver teams.
• Take ownership of issues and escalate contacts efficiently.
• Support Central European Tesco stores through 24/7 shift work.

Requirements

• Graduate or high school education.
• Advanced Czech or Slovak language skills.
• Advanced Hungarian language skills.
• Intermediate English knowledge.
• Basic computer skills and experience with MS Office, including Excel, Word, and PowerPoint.
• Customer service experience is an advantage.

Culture & Benefits

• Flexible working policy and a hybrid work arrangement.
• Cafeteria benefits, mobile phone, and a 15% shopping discount in Hungarian Tesco stores.
• Annual private healthcare package and performance-based annual bonus.
• At least 25 paid leave days per year.
• Career growth opportunities across three Central European markets.
• Modern office with convenient location and free parking.