Customer and Colleague Engagement Associate (Customer Service)

Location: Budapest, Hungary; hybrid schedule with approximately 60% of working time from offices or sites and the remainder remotely.

Company

hirify.global supports Tesco operations across Central Europe through service centres and technology teams developing software and applications used globally.

What you will do

• Provide phone and email support to Tesco colleagues and customers in Hungary.
• Support ClubCard, Tesco Online, and general customer service inquiries.
• Troubleshoot issues and deliver a helpful service experience.
• Take ownership of customer and colleague issues through resolution.
• Escalate contacts efficiently when required.

Requirements

• Graduate or high school education.
• Native or advanced Hungarian language proficiency.
• Intermediate English.
• Basic computer skills and experience using MS Office, including Excel, Word, and PowerPoint.
• Customer service experience is an advantage.
• Availability for afternoon shifts with start times scheduled between 12:00 and 14:00.

Culture & Benefits

• Fixed-term, part-time position until mid-February 2027, with 20 working hours.
• Flexible working policy and conversations about individual working arrangements.
• Cafeteria benefits, mobile phone, and a 15% shopping discount in Hungarian Tesco stores.
• Annual private healthcare package and performance-based annual bonus.
• At least 25 paid leave days per year.
• Modern office with free parking and opportunities for career growth across Central Europe.