Sr. AI Engineer, CX

Location: United States - Remote

Salary: $150,000–$220,000 USD annually

Company

hirify.global provides platforms for discovering and accessing live experiences across iOS, Android, mobile web, and desktop, supporting more than 60,000 events across the United States and Canada.

What you will do

• Identify high-impact workflow transformation opportunities across Fan Operations and Marketplace Operations.
• Design and build production-grade agentic workflows for issue triage, response drafting, refunds, disputes, seller risk, cancellations, SLA monitoring, and marketplace optimization.
• Integrate internal and external data systems to support fan experience operations at scale.
• Build accessible tools including clean user interfaces, Slack-based interfaces, scheduled agents, and knowledge retrieval systems.
• Coach operations teammates to adopt AI tools, build automations, and progressively transform their workflows.
• Own the full lifecycle from design and deployment through monitoring, iteration, and impact measurement.

Requirements

• 4+ years of technical operations or software engineering experience, including at least 1 year building production LLM or agentic systems.
• Experience building and deploying production tools used by non-engineers.
• Ability to translate non-technical stakeholder needs into technical requirements and explain solutions clearly.
• Experience coaching or enabling others to change how they work.
• Comfort working from ambiguous problems rather than fully defined specifications.

Nice to have

• Experience in customer operations, CX tooling, trust and safety, or marketplace operations.
• Background in ticketing, e-commerce, or two-sided marketplaces.
• Familiarity with support tooling, RAG pipelines, vector databases, and evaluation frameworks.
• Experience with SQL, dbt, or Snowflake, and embedded or cross-functional engineering roles.
• Consulting, solutions engineering, or other client-facing technical experience.

Culture & Benefits

• Competitive equity package and flexible PTO.
• Medical, dental, vision, life, and disability insurance.
• Family-forming benefits through Carrot Fertility.
• 401(k), HSA, and $1,200 annual hirify.global event credits.
• Company off-sites, wellness programs, and tenure recognition.