Business Client Advice Centre Agent - Remote - Bilingual (Business Banking)

Location: QC-1155 Bl. Rene Levesque-Virtual, Canada; remote work with occasional on-site attendance required. Employees must be able to attend the primary work location within two hours' notice for business-related purposes. Working hours follow rotating schedules between Monday and Friday, 8:00 AM–8:00 PM ET, and Saturday, 10:00 AM–6:00 PM ET.

Company

hirify.global is a relationship-oriented bank providing business banking advice, services, and financial solutions for entrepreneurs and business owners.

What you will do

• Answer inbound calls from business banking clients and provide clear, professional customer service.
• Assess client needs, triage inquiries, and route requests to the appropriate teams or solutions.
• Resolve routine client concerns and service requests accurately.
• Use sound judgment to escalate complex matters when required.
• Follow contact centre processes and service standards while collaborating with Business Banking partners.

Requirements

• Experience in contact centre operations, inbound call handling, customer service, and a fast-paced environment.
• Knowledge of business banking and strong analytical, critical-thinking, and problem-solving skills.
• Fluent French and English required to serve clients in the community.
• Ability to work independently in a remote Agent@Home setting with a secure, distraction-reduced workspace.
• Reliable wired internet connection with at least 15 Mbps download and 10 Mbps upload; satellite internet is not permitted.
• Legal eligibility to work at the specified Canadian location is required; a valid work or study permit may be required.

Culture & Benefits

• Competitive salary and incentive pay.
• Banking benefits, a benefits program, defined benefit pension plan, and employee share purchase plan, subject to plan terms.
• Vacation offering, wellbeing support, and a points-based employee recognition program.
• Paid Purpose Day for personal growth and development.
• Inclusive workplace with accessibility support and a focus on trust, teamwork, and accountability.

Hiring process

• May include an attribute-based assessment and skills tests, including French proficiency testing.
• Artificial intelligence tools may be used during recruitment.