Dynamic Server Support

Location: Phoenix, AZ, USA; onsite work with driving to client locations, including long-distance travel and occasional overnight assignments.

Salary: $19.00 per hour, plus an additional incentive for each call closed.

Company

hirify.global delivers infrastructure and professional technology services to technology providers, outsourcers, businesses, and consumers.

What you will do

• Provide customer support and troubleshooting for servers, desktops, laptops, Desk Side Support, ESF, and other designated equipment.
• Accept and complete assigned service calls within each client’s service-level agreement.
• Answer client questions and communicate technical issues professionally and accurately.
• Complete administrative documentation and real-time reporting for each service call.
• Manage the prompt turnaround of parts and equipment and maintain asset and inventory control.
• Follow client, safety, service-delivery, and operational policies.

Requirements

• Technical school certification or equivalent and typically 0–2 years of relevant experience.
• Knowledge of relevant hardware and software.
• Ability to communicate technical issues clearly with clients.
• Valid driver’s license, reliable transportation, valid registration, and adequate insurance.
• Ability to drive to client locations, travel long distances, and occasionally work overnight assignments in other geographies.
• Ability to lift or move computer equipment weighing up to 50 lbs. and ownership of a basic repair tool kit.

Nice to have

• Previous customer service experience.

Culture & Benefits

• Part-time field-based work supporting designated client equipment.
• Additional incentive for each service call closed.
• Required OEM certifications are maintained as directed by management.
• Work is performed according to established safety, service, and customer satisfaction guidelines.