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13 дней назад

Product Technical Support Analyst (Fintech)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Product Technical Support Analyst (Fintech): Supporting institutional outsourcing clients through daily trust accounting operations, service coordination, and resolution of complex client issues with an accent on financial processing, relationship management, and service accuracy. Focus on researching operational problems, coordinating internal teams, and maintaining reliable client support across trust and securities activities.

Location: Milwaukee, Wisconsin, United States

Company

hirify.global provides fintech solutions and financial technology services across global markets.

What you will do

  • Oversee daily activities for assigned institutional outsourcing relationships.
  • Support client personnel with day-to-day routines and financial processing.
  • Research and resolve complex service and operational issues in coordination with internal departments.
  • Monitor client activity and ensure timely, accurate, and consistent service delivery.
  • Coordinate with operations and internal teams to maintain strong client relationships.

Requirements

  • 3–5 years of recent experience in trust, securities, or operations.
  • Client-facing servicing experience with strong interpersonal and relationship-management skills.
  • Solid organizational, decision-making, leadership, and problem-solving skills.
  • Professional and calm communication when handling difficult client situations.
  • Proficiency in Microsoft Office and basic knowledge of internal systems.

Nice to have

  • Experience with the TrustDesk Trust Accounting System.
  • Knowledge of hirify.global products and services.
  • Flexibility in working hours.

Culture & Benefits

  • Full-time employment with competitive salary and benefits.
  • Flexible and creative work environment.
  • Diverse and collaborative atmosphere.
  • Professional and personal development resources.
  • Opportunities to volunteer and support charitable organizations.

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