Customer Enablement Manager (SaaS)

Location: Ontario, Canada

Salary: 74,000–82,000 CAD per year

Company

hirify.global provides a cloud commerce platform that unifies online and physical operations, multichannel sales, payments, financial solutions, and supplier networks for retail, hospitality, and golf businesses.

What you will do

• Own customer onboarding projects from signature through go-live and serve as the primary customer contact.
• Define tailored onboarding plans with Sales and Account Management teams.
• Plan project scope, coordinate training, track deliverables, and manage go-live readiness.
• Manage multiple concurrent engagements, timelines, risks, blockers, and escalations.
• Coordinate Implementation, Account Management, and Customer Success teams to ensure successful execution.
• Analyze onboarding outcomes and improve implementation processes and customer experience.

Requirements

• 3–5 years of experience in customer implementation, project management, or consulting in a SaaS or technology-driven B2B environment.
• Experience managing multiple onboarding projects with complex technical and operational components.
• Technical fluency with integration workflows, data migration, SaaS ecosystems, and preferably POS platforms.
• Bachelor’s degree in Business, Technology, or a related field, or equivalent experience.
• Strong communication, stakeholder management, problem-solving, and escalation-handling skills.
• Excellent written and verbal English communication is required.

Nice to have

• Golf industry experience or familiarity with the golf industry.
• Experience with ChurnZero, HubSpot, and Salesforce.
• Intermediate Excel or Google Sheets skills.
• Knowledge of macOS, iOS, and Google Workspace.

Culture & Benefits

• Flexible work environment with remote work policies.
• Flexible paid time off, health and wellness benefits, and enhanced parental leave.
• Pension contributions, equity options, and a computer purchase program.
• Training opportunities, continuous learning, and global mobility.
• Employee-led networks, interest groups, social committees, volunteer time, and sponsored sports teams.

Hiring process

• Applications are reviewed by the recruiting and hiring teams.
• Artificial intelligence-enabled tools may support certain recruitment steps, while final hiring decisions are made by recruiting and hiring teams.