Customer Enablement Manager (Golf)

Location: Hybrid work environment with three days per week in the office; office city is not specified for this role.

Company

hirify.global provides a cloud commerce platform that unifies online and physical operations for retail, hospitality, and golf businesses in over 100 countries.

What you will do

• Own customer onboarding and implementation from contract signature through go-live.
• Act as the primary customer contact and guide structured, timely rollouts.
• Define onboarding plans, scope requirements, coordinate training, track deliverables, and manage go-live readiness.
• Manage multiple concurrent projects, monitor timelines, prioritize quality, and mitigate risks.
• Coordinate Sales, Account Management, Implementation, Customer Success, and Support stakeholders.
• Escalate blockers, improve onboarding processes, and maintain knowledge of product features and updates.

Requirements

• 3–5 years of experience in customer implementation, project management, or consulting in a SaaS or technology-driven B2B environment.
• Experience in the golf industry and strong understanding of customer onboarding.
• Ability to manage multiple onboarding projects with complex technical and operational components.
• Technical fluency with integration workflows, data migration, SaaS ecosystems, and preferably POS platforms.
• Strong communication, stakeholder management, problem-solving, and escalation-handling skills.
• Excellent written and verbal English communication is required.

Nice to have

• Experience with ChurnZero, HubSpot, and Salesforce.
• Intermediate Excel or Google Sheets skills.
• Knowledge of macOS, iOS, and Google Workspace.
• Additional familiarity with the golf industry.

Culture & Benefits

• Flexible hybrid work with three office days per week, alongside remote work policies.
• Flexible paid time off, pension contributions, health and wellness credit, and enhanced parental leave.
• Equity options, training opportunities, and a computer purchase program.
• Inclusive workplace with employee-led networks, interest groups, social committees, and volunteer time off.
• Career growth opportunities within a global company serving customers across North America, Europe, and Asia Pacific.