Service Coordinator - ECSI

Location: Eagan, Minnesota, United States; office-based

Salary: $63,232–$87,552 per year

Company

hirify.global is a 100% employee-owned company providing electrical and related service operations, with more than 60 years of business stability and growth.

What you will do

• Organize and prioritize daily service and maintenance work orders and schedules.
• Schedule automatic door service and locksmith technicians according to customer requirements.
• Coordinate inspections, testing activities, inventory availability, service parts, and on-call rotations.
• Create service work orders and purchase orders, provide service quotes, and maintain planned maintenance accounts.
• Maintain accurate customer records, validate billing information, and support the Billing Specialist.
• Build relationships with current and prospective clients while responding to incoming calls.

Requirements

• High school diploma.
• 3–5 years of experience in customer and account management.
• Strong service management, organizational, time management, and prioritization skills.
• Ability to coordinate multiple priorities, resources, deadlines, and projects with minimal supervision.
• Strong written and verbal communication skills and the ability to work across departments.
• Knowledge of web-based service tools such as Service Channel, Fexa, or Facilio.

Culture & Benefits

• 100% employer-paid medical, dental, and vision insurance premiums for employees and families, plus a cash benefit when opting out.
• 401(k) match, profit sharing, and employee ownership through an ESOP.
• Annual discretionary bonus based on company and individual performance.
• More than three weeks of paid time off at start, paid holidays, and sick time.
• Learning and development programs, Employee Resource Groups, family-friendly events, and community volunteering opportunities.