Head of Operations - Analytics (Fintech)

Location: London, UK; hybrid setup with most teams meeting in the office 2–3 days per week.

Company

Klarna is building an everyday finance network serving more than 120 million consumers across 26 countries.

What you will do

• Hold executive accountability for Operations, Financial Crime, Fraud, Customer Service, Credit, and Consumer Duty at Klarna Financial Services UK.
• Serve as an Executive Director on the KFSUK Board and contribute to governance and strategic direction.
• Manage intra-group service agreements and external outsourcing agreements against service-level commitments.
• Identify, manage, and report operational risk across the operations function.
• Chair the Consumer Duty Forum and represent Operations on relevant KFSUK committees.
• Maintain policies, routines, and stakeholder relationships as the regulated business scales.

Requirements

• At least 10 years of senior operational leadership experience, including direct experience in UK payments or financial services.
• At least 8 years overseeing service agreements and vendor management.
• At least 7 years of risk management experience in financial services.
• Strong understanding of FCA Consumer Credit regulations and Electronic Money Regulations for regulated e-money institutions.
• Experience leading diverse teams and communicating regulatory and compliance matters to function leads and board members.
• FCA approval is required before starting, with ongoing obligations under the Senior Managers Regime.

Culture & Benefits

• Hands-on work on complex financial-services and regulatory challenges.
• Co-located team culture with office collaboration typically 2–3 days per week.
• Diverse skills, perspectives, and backgrounds are welcomed.
• Final compensation is based on qualifications, skills, and experience.

Hiring process

• Submit a CV in English focused on concrete outcomes, costs, and impact.