Senior Concierge Corporate Travel Associate

Location: Taguig City, Philippines. The role may involve travel for onsite event or travel programme coordination and requires flexibility in working hours to support global operations and events.

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Coordinate complex global travel arrangements covering flights, accommodation, ground transportation, dining, experiences, and activities.
• Design end-to-end itineraries and provide personalised recommendations for corporate travellers and VIP clients.
• Deliver high-touch support through chat, phone, email, video call, SMS, and WhatsApp while meeting service-level expectations.
• Manage rebooking, cancellations, emergencies, and other travel disruptions with proactive real-time support.
• Lead group travel engagements, host kick-off calls, and act as the primary client contact.
• Track travel spend, maintain vendor records, provide stakeholder updates, and identify cross-selling and upselling opportunities.

Requirements

• At least 5 years of experience in a corporate Travel Management Company environment with extensive global travel experience.
• Strong proficiency with Sabre and/or Amadeus, GDS platforms, and NDC, including ticketing, reissues, voids, cancellations, EMD/MCO issuance, and PNR management.
• In-depth knowledge of complex itineraries, global airfares, fare construction, negotiated fares, and servicing across multiple regions, time zones, and points of sale.
• Advanced English, written and verbal, is required.
• Strong communication, organisation, multitasking, prioritisation, problem-solving, and critical-thinking skills.
• Experience delivering VIP or high-touch concierge services and managing disruptions calmly and efficiently.

Nice to have

• Experience in Meetings & Events.
• Knowledge of pharmaceutical travel compliance.
• Familiarity with Online Booking Tools such as Spotnana or Concur.
• Additional language skills.

Culture & Benefits

• Full-time position within a global Concierge Travel Services team.
• Work across global operations, clients, vendors, and internal stakeholders.
• Flexible working hours may be required to support global operations and events.
• Use of Freshdesk, Zendesk, Outlook, Microsoft Teams, and Microsoft Office Suite.
• Participation in team meetings covering new products, supplier updates, and industry developments.