Global Service Desk Training Specialist Contractor (Payments)

Location: Quezon City, Philippines; on-site client support and training required

Company

hirify.global provides payment processing products, systems, and ancillary technologies.

What you will do

• Develop and deliver training programs on payment processing products, processes, and technologies.
• Deliver simple technical training content by following established course syllabi.
• Maintain training content and systems in response to system development, regulatory mandates, and payment brand compliance requirements.
• Provide presentations, demonstrations, advice, and consultancy on systems and ancillary products.
• Participate in on-site client support and training alongside senior trainers or managers.
• Evaluate training outcomes and follow up on continuous improvement opportunities.

Requirements

• Bachelor's degree, or equivalent relevant experience in lieu of a degree.
• Training delivery experience and relevant subject-matter knowledge.
• Ability to clearly and confidently deliver content to the intended audience.
• Understanding of products, technologies, and cross-functional dependencies.
• Availability to work on site in Quezon City, Philippines and participate in on-site client support.

Nice to have

• At least two years of relevant experience.
• Experience across the full training life cycle: analysis, design, delivery, and evaluation.
• Proficiency in a second language.
• Relevant training certification.

Culture & Benefits

• Work involves collaboration with internal and external customers.
• Detailed instructions and standard procedures support day-to-day work.
• The role offers opportunities to expand product and technology knowledge.