4 дня назад
Customer Service Trainer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Trainer (Customer Service Learning & Development): Building competency frameworks, assessment systems, and scalable training programmes for a rapidly growing customer service organization with an accent on agent development, team lead enablement, and data-driven improvement. Focus on designing end-to-end learning journeys, converting training into digital formats, and measuring impact on response speed and service quality.
Location: Hybrid role in the National Capital Region, Philippines, with a new office in Manila. Remote and hybrid work options are mentioned, and relocation support is available for eligible candidates.
Company
is a licensed Philippine neobank and fintech company building digital banking services for millions of customers.
What you will do
- Partner with methodology and quality teams to create an agent competency framework, assessment system, and individual development tracks.
- Design and deliver training programmes for customer service agents and team leads.
- Run pilot programmes and measure their impact on response speed, quality, and business performance.
- Assess learning needs, facilitate engaging sessions, and continuously improve training based on feedback and results.
- Collaborate with instructional designers and e-learning teams to create scalable digital content and maintain learning materials.
- Track participation and outcomes, analyze effectiveness, and advise business leaders on training priorities.
Requirements
- End-to-end experience in training design and delivery, from needs assessment through results-driven facilitation.
- Experience building training programmes from scratch, preferably in customer service, contact center, or operations environments.
- Experience working with instructional designers and e-learning teams on digital-first content.
- Strong analytical skills for tracking participation, measuring effectiveness, and improving programmes with data.
- Business-partnership mindset with the ability to influence and advise stakeholders at different levels.
- Excellent communication and facilitation skills.
Culture & Benefits
- Work on modern banking services used by millions of Filipinos.
- Collaborate with an international team in a fast-growing fintech and licensed neobank.
- Opportunities for rapid professional growth and international advancement.
- Performance-based rewards and long-term career opportunities.
- Relocation support for eligible candidates.
- Medical insurance, health and wellness benefits, and online and in-person events.
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