ServiceNow Support Specialist

Location: Prague, Czech Republic; primarily in-office at the Prague office

Company

hirify.global is a publicly traded data platform company serving hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

What you will do

• Own the Tier-2 application queue and resolve complex technical incidents across ServiceNow CMDB, CSM, ITSM, and HRSD workflows.
• Support enterprise integrations with SAP and Workday and provide real-time user support.
• Develop, configure, and deploy system administration tasks and run-the-business enhancements.
• Participate in release management, platform upgrades, troubleshooting, and an on-call rotation.
• Create technical knowledge bases and diagnostic playbooks to improve Tier-1 support and self-service resolution.
• Analyze incident trends and platform data to recommend workflow, security, and infrastructure process improvements within an agile scrum lifecycle.

Requirements

• Certified ServiceNow System Administrator (CSA) with practical platform configuration experience.
• Experience managing platform data, security administration, operational reports, and visual dashboards.
• Ability to diagnose and resolve application issues in a fast-paced support environment.
• Basic ability to read and interpret JavaScript.
• Experience monitoring and resolving real-time user incidents and analyzing complex incident patterns.
• Ability to work from the Prague office in accordance with company policy.

Culture & Benefits

• Culture focused on critical thinking, innovation, challenge, and continuous growth.
• Collaborative environment that values teamwork and shared success.
• Flexible time off and wellness resources.
• Company-sponsored team events.
• Inclusive workplace with employee resource groups and accommodations available throughout the hiring process.