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10 дней назад

Internal IT Users Support Technician

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
CR
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Internal IT Users Support Technician (IT Support/Windows/Active Directory): Delivering first- and second-line support for enterprise users, devices, operating systems, software, hardware, and network connectivity with an accent on incident resolution, endpoint provisioning, and high-quality ticket documentation. Focus on troubleshooting diverse workplace technologies, managing escalations, supporting Active Directory access, and maintaining reliable service in an office-based environment.

Location: Prague, Czechia. The role is primarily office-based, with the possibility of working from home once a week after the probation period.

Company

hirify.global provides payment technology and software solutions for merchants, financial institutions, and cardholders worldwide.

What you will do

  • Provide first- and second-line IT support for incidents and service requests, maintaining accurate ticket documentation and prioritizing first-contact resolution.
  • Troubleshoot end-user devices, operating systems, software, hardware, printers, peripherals, and network connectivity in onsite and remote environments.
  • Manage incident triage and escalation, coordinating with specialized support teams when needed.
  • Configure, provision, and support desktops, laptops, mobile devices, software deployments, and system imaging.
  • Assist with system maintenance and hardware upgrades, and create or improve technical documentation and support processes.

Requirements

  • At least 2 years of enterprise IT support experience with hands-on troubleshooting of hardware, software, and end-user technologies.
  • Strong knowledge of Windows, ChromeOS, and Apple devices, including installation, configuration, maintenance, and user support.
  • Experience administering Microsoft Active Directory, managing user accounts, and provisioning access.
  • Strong problem-solving, communication, and customer service skills, including the ability to explain technical concepts to non-technical users.
  • Ability to collaborate across functions, prioritize competing demands, and meet service-level commitments.

Nice to have

  • Experience working independently in a fast-paced IT support environment.
  • Knowledge of IT service management practices covering incident, request, and problem management.
  • Experience with virtual desktop environments, enterprise collaboration tools, or cloud-based workplace technologies.
  • Ability to analyze recurring issues, identify trends, and recommend support-process improvements.

Culture & Benefits

  • Work with inclusive, global teams in the payments technology industry.
  • Collaborate in a team-oriented environment focused on ownership, innovation, and continuous improvement.
  • Access opportunities to learn from experienced professionals and grow within an evolving international company.
  • Hybrid flexibility is available after probation, with up to one work-from-home day per week.

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