Deliverability & Compliance Manager (Cross-channel with SMS focus)

Location: Remote from Bulgaria

Salary: From €3,000 gross per month, based on experience

Company

hirify.global provides messaging and marketing solutions that help ecommerce brands grow through customer-focused, data-driven products.

What you will do

• Investigate rejected, failed, delayed, and partially delivered SMS messages using delivery receipts, provider responses, error codes, and carrier behavior.
• Manage toll-free number, 10DLC, Sender ID, verification, registration, and number-porting workflows.
• Apply carrier policies, content restrictions, consent, opt-in, opt-out, suppression, and sender-compliance requirements.
• Support email deliverability initiatives involving SPF, DKIM, DMARC, sender reputation, domain and IP warmup, bounce monitoring, and complaint monitoring.
• Own complex incidents from investigation through resolution, coordinating with Support, Billing, Product, Engineering, Legal, Compliance, and external providers.
• Create playbooks, SOPs, troubleshooting guides, escalation workflows, and operational improvements that reduce recurring issues and manual effort.

Requirements

• Experience in deliverability, SMS or messaging operations, telecommunications, technical support, compliance operations, trust and safety, or a related field.
• Strong practical knowledge of SMS registration and deliverability, including toll-free verification, 10DLC, Sender ID, carrier filtering, delivery receipts, and provider workflows.
• Familiarity with SPF, DKIM, DMARC, sender reputation, domain or IP warmup, bounces, and complaints.
• Strong investigation, root-cause analysis, case-management, documentation, and stakeholder-communication skills.
• Ability to work independently, apply policies consistently, and determine when escalation is required.

Culture & Benefits

• Remote work from Bulgaria in a data-driven environment with minimal bureaucracy and no micromanagement.
• Unlimited learning budget and access to experienced colleagues.
• Private health insurance and unlimited access to psychotherapy.
• Workstation budget and personalized work-anniversary gifts.
• Workations and team-led team-building events.