Customer Financial Services Representative-Senior (Japanese Speaking)

Location: Singapore; onsite role.

Company

hirify.global is a global express transportation company providing transportation and business solutions across more than 220 countries and territories.

What you will do

• Perform credit assessments for new and existing customers according to company credit policies.
• Follow up with customers on overdue payments and support timely collections.
• Manage invoice disputes, cash application issues, billing inquiries, and invoice corrections.
• Handle customer finance inquiries through phone and email.
• Coordinate with Sales, Operations, and Finance to resolve issues and improve service quality.

Requirements

• Business-level Japanese is required, including confident customer communication by phone and email.
• Strong communication, interpersonal, analytical, problem-solving, and multitasking skills.
• Ability to work effectively in a fast-paced, regional, and multicultural environment.
• Secondary education or equivalent.
• Three years of related work experience, preferably in a customer-facing environment.

Nice to have

• Experience in Accounts Receivable, Credit & Collections, or Customer Finance Services.

Culture & Benefits

• People-first culture based on the People-Service-Profit philosophy.
• Commitment to diversity, equity, inclusion, and fair treatment.
• Opportunities for growth and contribution to process improvement.
• Regional and multicultural working environment.