Registration Analyst (Identity and Access Management)

Location: Salt Lake City, Utah, United States; onsite role. Applicants must be legally authorized to reside and work in the United States. International relocation and remote work outside the hiring country are not considered.

Company

hirify.global is a high-tech software company providing trusted identity, access management, digital certificate, and authentication solutions worldwide.

What you will do

• Review incoming identification certificate applications for completeness in a web-based system.
• Perform required identification and authentication checks.
• Process mail and match supporting documents, including notarized forms, disputes, and specialized requests, to pending applications.
• Verify notary validity and maintain certificate applications, agreements, exceptions, revocations, disputes, and customer files.
• Contact customers to resolve discrepancies or missing information and meet productivity targets.
• Support continuous process improvement and provide feedback to leadership.

Requirements

• High school diploma or GED.
• 1–3 years of customer service and/or administrative office experience.
• Proficiency in written and verbal English.
• Strong verbal and written communication skills and a customer service background.
• Ability to securely handle sensitive and confidential customer data, work flexible hours, and type at least 50 words per minute.
• Proficiency with Microsoft Office applications and Windows operating systems.

Nice to have

• Experience with verification, authentication, or identity-related processes.
• Experience handling sensitive documents or regulated customer data.
• Familiarity with certificate authorities, digital identity concepts, or compliance requirements.
• Experience in high-volume, productivity-driven processing environments.

Culture & Benefits

• Competitive salary and rewards package.
• Competitive benefits and annual leave supporting work-life balance.
• Inclusive and welcoming work environment.
• Career development opportunities, training, and professional resources.
• Participation in a global organization focused on hardware, software, and services for physical and digital access.