Patient Advocate Specialist (Hybrid) - Orlando Health

Location: Hybrid in Orlando, Florida: four days per week on-site and one day remote, rotating among Orlando Regional Medical Center, Orlando Health South Lake, and Orlando Health Lake Mary.

Salary: USD 55,000 yearly base salary, plus an incentive bonus tied to enrollment performance.

Company

hirify.global helps Medicaid-eligible and medically underserved patients secure employer-sponsored health insurance through Premium Assistance Enrollment services delivered in partnership with hospitals and health systems.

What you will do

• Educate patients and families about the Health Insurance Premium Payment program using clear, compassionate, and culturally sensitive communication.
• Collect authorizations, employer information, insurance details, and other documentation required for HIPP applications.
• Identify and resolve enrollment barriers while meeting targets for completed enrollments, case resolution time, and documentation accuracy.
• Coordinate with the Patient Financial Assistance team, hospital staff, state agency personnel, and community partners.
• Verify ongoing eligibility, explain how employer-sponsored insurance coordinates with Medicaid, and help resolve insurance-related issues.
• Manage referrals and patient records in the CRM or case management system, securely upload documentation, and represent PFA as the on-site hospital contact.

Requirements

• High school diploma or GED, plus formal training in customer service, patient services, healthcare administration, social services, or case management.
• Foundational knowledge of healthcare terminology and insurance processes.
• Full bilingual proficiency in English and either Haitian Creole or Spanish.
• Ability to pass hospital credentialing requirements, including vaccinations and drug/alcohol screening.
• Empathetic communication, active listening, cultural competence, de-escalation skills, attention to detail, and adaptability.
• Ability to use CRM or case management systems, interpret medical billing and insurance documents, and operate Apple devices such as iPads and iPhones.

Nice to have

• Associate’s or bachelor’s degree in social work, healthcare administration, public health, or a related field.
• Three to five years of experience in patient-facing healthcare roles.
• Training in motivational interviewing, trauma-informed care, medical billing/coding, Medicaid or Medicare eligibility, health equity, or patient advocacy.

Culture & Benefits

• Mission-driven environment focused on helping medically underserved patients access care.
• Culture built on empathy, teamwork, respect, ethical integrity, and work-life balance.
• Employer-subsidized medical coverage with a supplemental cost-offset benefit.
• Dental and vision coverage, company-paid life and disability insurance effective from day one, and flexible spending accounts.
• 401(k) retirement program with up to a USD 2,000 annual company match, Employee Assistance Program, and wellness benefit.

Hiring process

• The incentive bonus plan and performance targets are explained during the interview process before an offer is accepted.