Customer Success Partner I

Location: Hybrid, onsite Tuesday–Thursday in Maple Plain, Minnesota, United States. The role is restricted to U.S. citizens, lawful permanent residents, or foreign nationals with refugee or asylee status due to ITAR regulations; temporary visa holders are not eligible.

Company

hirify.global provides manufacturing services and operates ITAR-compliant facilities in the United States.

What you will do

• Verify customer purchase orders and enter orders accurately.
• Understand and manage order processes and workflows.
• Reconcile customer payments for open orders.
• Coordinate with multiple departments to communicate and escalate customer issues.
• Maintain accurate customer database records.
• Process customer inquiries by phone and email, triage requests, and resolve questions and concerns.

Requirements

• High school diploma or equivalent.
• 1–2 years of related customer service experience.
• Proficiency with Microsoft products and general computer use.
• Clear, professional phone communication and accurate typing at 40 words per minute.
• Ability to multitask, adapt to new systems, troubleshoot issues, and find resolutions.
• Must meet the stated ITAR eligibility requirements; temporary visa holders are not eligible.

Nice to have

• College degree.
• Customer service experience in a manufacturing environment.
• Experience in a fast-paced, dynamic, team-centric environment.

Culture & Benefits

• Hybrid work arrangement with regular onsite collaboration.
• Health, dental, vision, life, disability, flexible spending, and health savings account benefits.
• At least three weeks of paid time off, wellness benefits, holiday pay, volunteer hours, and paid caregiver leave.
• 401(k) with company match and immediate vesting.
• Employee stock purchase program and matching grants through the hirify.global foundation.