Service Engineer 2 (Commercial Display)

Location: Huntsville, Alabama, United States; ability to travel up to 30% throughout the U.S., including customer site visits and onsite service support.

Salary: $73,000–$77,000 USD per year.

Company

hirify.global develops and supports technology products across home appliances, media entertainment, vehicle solutions, and eco solutions.

What you will do

• Provide advanced technical support for commercial display products through email, phone, and onsite visits.
• Serve as a Level II escalation resource for B2B customers, field service technicians, and integration partners.
• Support IT and medical monitor product lines and develop repair and support plans for large-scale customers.
• Analyze service data, identify product quality trends, manage service parts orders, and coordinate warehouse logistics.
• Investigate customer-reported quality issues, collaborate with R&D on root-cause analysis, and develop corrective actions.
• Track issues in Jira, create service documentation and knowledge articles, and provide technical training to internal and field service teams.

Requirements

• Bachelor’s degree in engineering or a related technical field.
• Understanding of project specifications, technical drawings, blueprints, and technical documentation.
• Experience with AV and IT technologies, including networking, software, firmware, and commercial AV systems.
• Strong customer service, communication, analytical, troubleshooting, and problem-solving skills.
• Advanced proficiency in Excel, PowerPoint, and Power BI.
• Ability to travel up to 30% throughout the United States.

Nice to have

• Hands-on experience in service engineering, technical service, field service, or product support.
• Experience with DV LED video walls, digital signage, IT monitors, medical monitors, hospitality displays, commercial signage, or AV systems.
• Electronics industry experience.
• Certified Technology Specialist accreditation.

Culture & Benefits

• Full-time benefits include medical, dental, vision, and prescription coverage with no-cost employee premiums for eligible employees and dependents.
• 401(k) plan with automatic enrollment, immediate vesting, and company matching contributions.
• Paid time off, company holidays, and combined sick and vacation leave.
• Performance-based short-term incentives, life and disability insurance, and mental health resources.
• Paid parental leave and family-oriented support programs.