Junior Technical Implementation Specialist

Location: Israel-based hybrid role; support launches and meetings across APAC, EMEA, and US time zones.

Company

Global video technology company providing live, on-demand, and real-time video experiences through cloud-based products.

What you will do

• Own implementation activities from customer requirements and scoping through configuration, testing, launch, and post-launch support.
• Act as a technical contact for customers and internal delivery teams, ensuring solutions are configured and used correctly.
• Implement and troubleshoot integrations involving APIs, webhooks, SSO, email-domain services, customer websites, and third-party systems.
• Use Postman, Jira, Confluence, Airtable, Git, Bitbucket, and browser developer tools to test configurations and investigate issues.
• Work with JSON, XML, HTML, CSS, and configuration data to translate customer needs into accurate product setups.
• Manage multiple projects, communicate progress, document findings, escalate risks, and improve team documentation and delivery processes.

Requirements

• 1–2 years of experience in technical implementation, technical support, integrations, enterprise SaaS, or another customer-facing technical role.
• Foundational hands-on knowledge of APIs, HTTP, webhooks, JSON, XML, authentication, SSO/SAML, DNS, or email-domain configuration.
• Strong troubleshooting skills, attention to detail, and the ability to investigate unfamiliar technical issues with guidance.
• Business-level written and verbal English with an organized and collaborative communication style.
• Curiosity, adaptability, ownership, self-management, and the ability to learn new products and manage changing priorities.

Nice to have

• Experience with event technology, video platforms, AI products, enterprise SaaS, or B2B customer delivery.
• Familiarity with Postman, Jira, Confluence, Airtable, browser developer tools, CRM platforms, or cloud administration tools.
• Startup or fast-paced work experience.
• Degree or practical training in computer science or a related field.
• Additional European or East Asian language proficiency.

Culture & Benefits

• Hybrid and flexible work environment.
• Extended private health insurance, including mental health coverage.
• Personal and professional development programs.
• Occasional cross-company long weekends.
• Collaborative environment with opportunities to learn and grow across products and global teams.