Customer Success Engineer (GIS/AI)

Location: Remote in Japan, with travel to customers and the team based in Tokyo; current and unrestricted rights to work in Japan required.

Company

hirify.global uses machine learning and physics-enabled digital twins to help electricity utilities analyse network risks, optimise investments, and improve infrastructure resilience.

What you will do

• Design automation-first delivery workflows for large datasets.
• Unite and reconcile GIS, LiDAR, and non-spatial data to improve client reporting.
• Build reports and dashboards and tailor the hirify.global Platform to client requirements.
• Configure client projects and integrate the platform with Japanese utility systems.
• Detect inaccuracies in digital models and implement remediation solutions.
• Collaborate with product, engineering, sales, and customer success teams on delivery, pre-sales, localisation, documentation, and team development.

Requirements

• University degree, ideally in Electrical or Civil Engineering, Geography/GIS, Computer Science, Physics, Mathematics, or a related field.
• Business-level or native Japanese, including technical writing and customer-facing communication.
• Professional working proficiency in English for communication with global teams.
• Experience in GIS/CAD geoprocessing and/or LiDAR.
• Proven coding experience in at least one programming language, including implementation of scalable solutions in a professional setting.
• Experience with cloud-based software.
• Three years of experience in GIS, engineering, implementation, or technical delivery roles.
• Strong interest in spatial reasoning and working with 2D and 3D data, together with a careful, quality-focused approach to complex technical work.
• Ability to collaborate across cultures and time zones and handle client and infrastructure data responsibly under information security policies.

Nice to have

• Experience with FME and databases including logical, lookup, and reference functions.
• Familiarity with GIS and asset management platforms used by Japanese utilities, such as ESRI.
• Experience supporting transmission or distribution infrastructure projects for Japanese utilities or their engineering partners.
• Experience in system implementations, integrations, and technical project delivery.
• Familiarity with Japanese design or engineering standards and line design tools such as PLS-CADD.

Culture & Benefits

• Remote working in Japan with travel to customers and team members based in Tokyo.
• Long-term career development as an early member of the Japan team.
• Meaningful work focused on making Japan's power infrastructure safer and more resilient.
• Access to global expertise, training, and regular travel to customers and offices in Sydney, London, and the US.
• Supportive, collaborative colleagues and a culture of continuous learning.